Why has Schroders Personal Wealth Set Aside Money for Compensation?
In 2024, SPW set aside approximately £3.7 million to deal with ongoing advice redress, money earmarked to compensate clients where advice or ongoing service fell short.
Issues Clients Have Had with Schroders / SPW
- Ongoing service and review failures
Complaints to the Financial Ombudsman have included delays in trying to transfer away, missed or late reviews, and failure to keep a client informed about the performance of his investments.
- Charges and value for money concerns
Where clients paid ongoing advice fees but didn’t receive the promised level of service, redress may be due. SPW’s £3.7m provision specifically referenced ongoing advice redress.
If the value of your pension or investments has been negatively affected by any of these issues, you may be entitled to claim against funds set aside for redress.
Why You Shouldn’t Rely on Schroders / SPW Alone
SPW encourages clients to use its internal complaints process, but internal redress may not include all that you are entitled to, and once you accept an offer you can’t reopen the case if you later discover larger losses. By working with Claim My Loss, you get independent expertise on your side. We’ll quantify your true financial loss and fight for the maximum redress available.
A Note on Adviser Changes
Client books can be transferred between advisers or teams over time. This can disrupt continuity of service and leave unanswered questions about the suitability of the original advice, sometimes strengthening a claim, especially where ongoing charges continued without equivalent service.
Why Work with Claim My Loss?
Because the stakes are high and redress provisions are finite. If you accept a low offer without fully understanding your losses, you can’t go back.
At Claim My Loss, we:
- Provide independent advice separate from any provider’s own process.
- Quantify your true financial loss, not just what the firm says you’re owed.
- Handle all the paperwork and negotiations for you.
- Work on a no win, no fee basis, so there’s no risk to you.
Take Action Now
Don’t miss out on the compensation you’re entitled to. If you’ve ever had advice, investments, or pensions with Schroders / Schroders Personal Wealth, it’s worth checking.
Start Your Free Claim Review Today
Schroders / SPW Claims – FAQs
Why has Schroders Personal Wealth set aside money for redress?
To compensate clients for ongoing advice issues where service or suitability may have fallen short.
Who can claim compensation from Schroders / SPW?
You may be eligible if you:
- Were persuaded to transfer pensions, ISAs, or savings into SPW/Schroders portfolios.
- Paid ongoing advice charges but didn’t receive the promised service (e.g., missed reviews).
- Experienced poor performance relative to what suitable advice would reasonably have achieved.
- Suffered administrative errors that caused loss or distress.
What happens if I use SPW’s own complaints process?
You might receive compensation, but:
- Payouts can be lower than a fully quantified independent claim.
- It’s one-time only, acceptance usually prevents reopening later.
Using our Financial Adviser Claims Calculator gives you an independent sense of what you might really be owed before accepting an offer.
How long does the claims process take?
Most cases resolve within a few months once evidence is gathered; complex cases can take longer, especially if escalation is needed.
What if my adviser has left or my account was transferred?
You can still claim. Changes in adviser or ownership do not block historic redress where advice or service fell short.
Is there a cost to making a claim?
We work on a no win, no fee basis. If your claim is unsuccessful, you don’t pay us anything. If you win, we take a pre-agreed percentage of the compensation.
