What Are Mis-sold Car Finance Claims?

Car finance agreements, such as hire purchase (HP) or personal contract purchase (PCP), can be complex. The Financial Conduct Authority (FCA) has discovered that commission was paid on 95% of these contracts, often without the customers’ knowledge. This hidden commission could have led to higher interest rates and additional costs, making the finance agreements less favourable for consumers.

If you entered into a PCP or HP contract and were not fully informed about the terms, commissions, or costs involved, you might have been mis-sold. Claimmyloss specialises in helping you claim compensation for these mis-sold car finance agreements.

How to Identify if You’ve Been Mis-sold Car Finance

It can be challenging to know if you have been mis-sold car finance. You might have been mis-sold a PCP or HP finance agreement if any of the following conditions apply:

  • You bought a car under a finance scheme (such as PCP or HP) before 28 January 2021.
  • A discretionary commission arrangement existed between your lender and broker.
  • You were not aware of the commission being made by the dealership.
  • You were not informed of additional costs, such as charges for damages.
  • If any of these situations apply to you, or if you felt pressured into taking out car finance, you may be eligible to make a claim.

The Process of Claiming Mis-sold Car Finance

We specialise in helping clients pursue claims against car finance companies. Our streamlined process makes it easy for you to seek compensation if you’ve been overcharged or mis-sold car finance agreements. Here’s how we can assist you:

Simple and Efficient Claims Process

  1. Fill Out a Form: Start by completing our straightforward online form. This initial step is quick and easy, gathering essential information to begin your claim.
  2. Quick Agreement Check: Once we have your details, we conduct a quick check to identify any car finance agreements you have had over the past six years. This includes agreements with major finance providers like Volkswagen Financial Services, Black Horse, BMW Financial Services, and others.
  3. Start Your Claim: With the information gathered, we will initiate your claim against the relevant car finance companies on your behalf.
  4. Submit Additional Agreements: If you have other finance agreements that we didn’t find, you can easily share these with us online. We will include these in your claim, ensuring comprehensive coverage.

No-Win No-Fee Service

Our service is risk-free. We operate on a strictly no-win no-fee basis, meaning you don’t pay anything unless we successfully recover compensation for you. Our fee is a percentage of the compensation we secure, so there are no upfront costs or hidden charges.

Discover Your Potential Claim Amount Today

Our free claims checker can help you uncover potential mis-selling in minutes. Simply enter a few details, and
we’ll assess your situation to see if you’re eligible for compensation. Don’t miss out – you could be due thousands!

Not Sure If You Have a Claim?

Here are some of the most common car finance companies we see:

  • Volkswagen Financial Services (VWFS)

  • Black Horse (Lloyds Banking Group)

  • Stellantis Financial Services

  • BMW Financial Services

  • Mercedes-Benz Financial Services

  • Ford Credit

  • Toyota Financial Services

  • Santander Consumer Finance

  • Barclays

  • NatWest

  • HSBC

  • Tesco Bank

  • Sainsbury’s Bank

  • Zopa

  • Moneyway (Secure Trust Bank)

If your car finance provider is listed above, there’s a good chance we can help you with your claim.

Why Choose Us?

We offer a streamlined service to assess your situation and determine if you have a potential claim for mis-sold car finance compensation.


With years of experience in handling financial claims, our team is well-equipped to navigate the complexities of car finance claims.


We maintain open communication throughout the process, keeping you informed at every step.


Your satisfaction is our priority. We work diligently to ensure you receive the compensation you deserve.

Common Types of Mis-sold Car Finance Claims

Undisclosed or Hidden Commissions:

If the dealership did not inform you about the commission they would receive from the lender.

Inflated Interest Rates:

If you were charged a higher interest rate to increase the dealership’s commission.

Lack of Information on Finance Options:

If the salesperson did not adequately explain all available finance options, interest rates, and associated costs.

Affordability Checks:

If the dealership did not conduct proper affordability checks or pressured you into an unaffordable agreement.

Why Choose Claimmyloss?

Claimmyloss has a proven track record of helping clients reclaim mis-sold car finance compensation. Our team of experts will guide you through each step of the process, ensuring you receive the compensation you deserve without any financial risk to you.

Frequently Asked Questions

The average value of a mis-sold car finance claim is approximately £1,600, but some claims may be worth much more. The value depends on the total contract value, the amount of interest paid, and any hidden charges. Claimmyloss will help you determine the exact amount you could be owed.

Yes, you can claim for mis-sold car finance whether your agreement is still active or has been paid off.

Yes, you can make a claim for each mis-sold finance agreement you entered into.

You can still make a claim. Our team can help you retrieve the necessary details to process your claim.

Yes, it might still be possible to claim from the dealer or broker that arranged the finance.