At HT Legal Ltd, we recognise that your privacy is paramount. We are committed to protecting the privacy of our clients and visitors to our website. This policy, along with our Terms and Conditions, outlines our privacy practices.
1. Personal Information Collected
We may collect and process the following information:
• Information you provide throughout the conduct of any claim or query.
• Personal details entered on our website and social media accounts.
• Personal information from third parties during case conduct, such as medical records.
• IP address, referrer, web pages visited, and data stored in website logs.
• Session information from cookies for accurate data extraction.
• Recorded telephone calls for service improvement.
• CCTV footage for premises security, stored for a minimum of 30 days.
• Social media reviews to validate claims.
2. Handling of Collected Information
We use your information in accordance with applicable laws:
• To comply with legal requirements.
• To send information about our services, with an option to opt-in/out.
• To provide legal services, including potential claims and legal proceedings.
• For auditing, research, and analysis to improve our services.
• Sharing aggregated non-personal information with third parties.
• Requiring third parties to comply with our Privacy Policy.
• Performing soft credit searches with consent for mis-sold motor finance claims.
• Sharing information in limited circumstances, such as legal compliance and fraud prevention.
• Retaining communications to process enquiries and improve services.
• Ensuring data backup and security.
3. Compliance with Data Protection Laws
HT Legal Ltd complies with GDPR and the Data Protection Act 2018:
• Acting as a data controller to progress your matter.
• Taking appropriate measures against unauthorized processing and data loss.
• Ensuring data transfers outside the EEA comply with legal requirements.
• Providing access to your information upon request.
4. Individuals’ Rights
We support your rights under GDPR and the Data Protection Act 2018, including:
• The right to be informed.
• The right of access.
• The right to rectification.
• The right to erasure.
• The right to restrict processing.
• The right to data portability.
• The right to object.
• Rights related to automated decision-making and profiling.
For rights invocation, contact our Data Protection Officer. If dissatisfied, you may complain to the Information Commissioner’s Office.
5. Information Security and Communication
HT Legal Ltd ensures strict security measures, including:
• ISO27001 accreditation and Cyber Essentials Plus.
• Access controls, firewalls, antivirus, online security, and encryption.
• Secure data transmission using encrypted solutions.
• Restricted access to personal information.
6. Complaints Process
We strive to provide excellent service. If you are unhappy with our service, contact the person handling your case or email us. Unresolved complaints can be taken to the Solicitors Regulation Authority or the Legal Ombudsman.
7. Cookie Policy
Our Cookie Policy can be found here.
8. Policy Modifications
We may update this policy periodically. Changes will be posted on this page.
9. Contact Us
For privacy-related questions, contact us via our online form or email our Information Security Manager
