TRUE POTENTIAL WEALTH MANAGEMENT
If you were convinced to transfer a pension, ISA or other savings to be managed by True Potential Wealth Management then you may be due redress or compensation.AGEMENT
We offer a free-no obligation review by phone where we can establish whether you may have grounds to claim for financial redress.
True Potential Wealth Management are one of the largest and most successful wealth management companies in the United Kingdom.
Since 2005 they have grown to have over £24.5 billion in assets on their platform, £21.3 billion of which is invested into their own managed portfolios (figures are from March 2023)
This success is largely down to their use of Direct Offer which has recently come under scrutiny from the Financial Conduct Authority (FCA) and the Financial Ombudsman Service (FOS).
So, what is Direct Offer?
Direct offer is essentially the process by which you sign up for a financial product or service online or in branch without taking any financial advice. However, some clients who joined True Potential via direct offer are now coming forwards and complaining that that the transfer was brought about by their True Potential financial adviser and that they were in fact advised.
Why would a client be unhappy about being moved into True Potential Wealth Management?
There are a number of reasons why a client might be unhappy about being advised to move to True Potential Wealth Management via direct offer:
Charges
It may be that the product they were convinced to move from was significantly cheaper than True Potential’s platform and portfolios meaning the client may be worse off financially as a result of the move and therefore want to claim redress for the increased charges.
Performance
The True Potential Portfolios may not have performed as well as the products they transferred in from and therefore there was no benefit in making the move other than to benefit the financial adviser or True Potential.
Undisclosed Commissions/Incentives
It is common knowledge that True Potential have paid up to 8% of the funds to the advisers who have joined True Potential and convinced their clients to move their pension, ISA or other savings onto the True Potential Platform, Portfolios and Wealth Management solution.
This means that if a client was convinced by their adviser to move £100,000 to True Potential the adviser could have been paid as much as £8,000 for helping to execute the transfer.
It is important to note that the incentive of up to 8% does not have any negative impact on the client as it is a commercial transaction between True Potential and their adviser, however had the adviser made the client aware of what they stood to make on the transfer it is likely that the client may have scrutinised the offer more since the adviser was clearly incentivised to encourage the client to transfer.
What could a client be due from in redress from True Potential?
If a client can demonstrate that their adviser brought about the transfer of their pension, ISA or other savings then the Financial Ombudsman will likely deem it as an advised transfer and not direct offer.
Where a transfer is deemed as having been advised the Financial Ombudsman will review whether the advice to transfer was suitable. If it is found to be unsuitable then True Potential will be ordered to pay redress for any losses the client has suffered a result of the transfer.
HOW TO IDENTIFY A CLAIM AGAINST TRUE POTENTIAL:
Step 1
Fill out our simple True Potential online form – Click Here
Step 2
Have a 10 minute consultation with one of our experts.
We will identify if there are potential grounds for complaint.
Step 3
Instruct HT Legal to act for you.
There is nothing to lose.
Our team will employ expert witnesses to identify what losses you may have suffered.
If we do not feel after our investigation that you have grounds to complain it will have cost you nothing and you will at least have peace of mind.
We offer a no-win no-fee service.
CONTACT US
Book a call with our claim specialist Today.
Company background (public record)
The company was incorporated at Companies House on 21 July 2010 under company number OC356611. Its status at Companies House is recorded as active.
Registered office: Newburn House, Newburn Riverside, Newcastle Upon Tyne, NE15 8NX.
Previously named: TRUE POTENTIAL PRIVATE CLIENT STRATEGIES LLP; TRUE POTENTIAL PRIVATE CLIENT SERVICES LLP.
Company timeline (public record)
Key dated events for this firm, drawn from public records. Each entry shows its source.
| Date | Event | Source |
|---|---|---|
| 21 Jul 2010 | Company incorporated | Companies House |
| 21 Jul 2010 | Simon Dick appointed llp-designated-member | Companies House |
| 21 Jul 2010 | Earl William Glasgow appointed llp-designated-member | Companies House |
| 20 Oct 2010 | Company renamed (previously TRUE POTENTIAL PRIVATE CLIENT SERVICES LLP) | Companies House |
| 05 Nov 2010 | FCA status recorded as: Authorised | FCA Register |
| 21 Mar 2011 | Tracey Martine Elliott appointed llp-designated-member | Companies House |
| 21 Mar 2011 | Neil Andrew Johnson appointed llp-designated-member | Companies House |
| 09 Aug 2011 | Daniel Allen approved by the FCA at the firm | FCA Register |
| 24 Sep 2012 | Simon Dick resigned as llp-designated-member | Companies House |
| 16 Oct 2012 | Neil Andrew Johnson resigned as llp-designated-member | Companies House |
| 07 Jan 2013 | Company renamed (previously TRUE POTENTIAL PRIVATE CLIENT STRATEGIES LLP) | Companies House |
| 24 Jun 2013 | Paul Nicholas Bond appointed llp-designated-member | Companies House |
| 10 Sep 2013 | Philip John Priest approved by the FCA at the firm | FCA Register |
| 21 Oct 2013 | True Potential Llp appointed corporate-llp-designated-member | Companies House |
| 21 Jan 2014 | Paul Nicholas Bond resigned as llp-designated-member | Companies House |
| 23 Jul 2025 | Stephen John Hutton resigned as llp-designated-member | Companies House |
| 01 Aug 2025 | Earl William Glasgow resigned as llp-designated-member | Companies House |
| 01 Aug 2025 | Hilary Ellen Austin resigned as llp-member | Companies House |
| 01 Aug 2025 | Peter John Coward resigned as llp-member | Companies House |
| 01 Aug 2025 | Edward Philip Elvin resigned as llp-member | Companies House |
| 01 Aug 2025 | Christian Charles Bowes Gardner resigned as llp-member | Companies House |
| 01 Aug 2025 | George Adam Peebles resigned as llp-member | Companies House |
| 20 Aug 2025 | Stephanie Jane Bruce approved by the FCA at the firm | FCA Register |
| 14 Jan 2026 | Stuart Dodson approved by the FCA at the firm | FCA Register |
| 10 Feb 2026 | Stuart John Dodson appointed llp-designated-member | Companies House |
| 10 Feb 2026 | Jamie Allan Sexton resigned as llp-designated-member | Companies House |
| 24 Feb 2026 | Andrew Sibbald approved by the FCA at the firm | FCA Register |
| 21 Apr 2026 | Graeme Bingham approved by the FCA at the firm | FCA Register |
Focused on the firm’s early history and the events leading up to and following its failure. 32 routine entries from its active years are omitted.
Who was involved?
The following individuals are listed on public records in connection with the firm. These are matters of public record only and their inclusion does not imply any wrongdoing by any named person.
- Sam Anthony Watson. Listed on the FCA Register as having held SMF17 Money Laundering Reporting Officer (MLRO) (from 11/01/2025) at the firm.
- Benjamin Lee Thorpe. Listed on the FCA Register as having held SMF2 Chief Finance (from 24/11/2025), SMF7 Group Entity Senior Manager (05/12/2024 to 24/11/2025) at the firm.
- David Reid. Listed on the FCA Register as having held SMF24 Chief Operations (from 13/05/2026), SMF18 Other Overall Responsibility (15/01/2025 to 13/05/2026) at the firm.
- Andrew Sibbald. Listed on the FCA Register as having held SMF7 Group Entity Senior Manager (from 24/02/2026) at the firm.
- Iain Paul Wallace. Listed on the FCA Register as having held SMF4 Chief Risk (from 31/10/2024) at the firm.
- Stuart Dodson. Listed on the FCA Register as having held SMF27 Partner (from 14/01/2026), SMF24 Chief Operations (from 29/05/2026), SMF1 Chief Executive (from 14/01/2026) at the firm.
- Stephanie Jane Bruce. Listed on the FCA Register as having held SMF7 Group Entity Senior Manager (from 20/08/2025) at the firm.
- Matthew James Holland. Listed on the FCA Register as having held [FCA CF] Client dealing (from 29/08/2024), [FCA CF] Functions requiring qualifications (from 29/08/2024), CPD6 – Personal recommendation on Friendly Soc tax-exempt policies(not Holloway) (from), CPD4 – Personal recommendation on retail investments (not broker funds) (from) at the firm.
- Graeme Bingham. Listed on the FCA Register as having held CPD20 – Advising or arranging regulated mortgage contracts (from), [FCA CF] Client dealing (from 21/04/2026), [FCA CF] Functions requiring qualifications (from 21/04/2026) at the firm.
- Philip John Priest. Listed on the FCA Register as having held CPD20 – Advising or arranging regulated mortgage contracts (from), [FCA CF] Client dealing (from 09/12/2019), [FCA CF] Functions requiring qualifications (from 09/12/2019), CPD6 – Personal recommendation on Friendly Soc tax-exempt policies(not Holloway) (from) at the firm.
Review page sources: FCA Register (FRN 529810) · Companies House (OC356611). Public records, provided for transparency.
