What makes a credit union different from pension providers?
Credit unions, unlike traditional pension providers or investment firms, are member-owned financial co-operatives. They are designed to serve the financial needs of their members by providing, usually a defined local community or workplace group, rather than generate profits.
Credit unions typically provide savings accounts and small, low-interest loans Unlike pension providers, they don’t deal in investment markets or manage complex retirement funds. Credit unions are also regulated by both the Financial Conduct Authority (FCA) and the Prudential Regulation Authority (PRA), and members’ savings are protected up to £85,000 through the Financial Services Compensation Scheme (FSCS), just like with banks and building societies.
So while a credit union doesn’t provide pensions, it may hold savings that individuals intend to use for retirement or similar long-term goals. If you lost money due to a credit union’s collapse, the FSCS can offer compensation, just as it does with failed pension or investment firms.
Why are clients claiming compensation against Basildon Credit Union Limited?
When a credit union fails, members can lose access to their savings. In such cases, the FSCS steps in to provide compensation of up to £85,000 per individual. Basildon Credit Union Limited was declared in default, triggering the FSCS to begin repaying eligible members.
If you were a member and had funds deposited in this credit union, you may qualify for full compensation depending on your individual circumstances.
Background
- Incorporation Date: 19 July 1994
- FCA Authorisation Date: 1 December 2001
- FCA Firm Reference Number: 213612
- Status: In liquidation and declared in default by the FSCS
- Typical Complaints: Loss of savings due to credit union failure
Who was involved?
Credit unions are typically managed by a board of volunteers or appointed officers. Individuals responsible for running Basildon Credit Union Limited during its operation would have been listed as directors or board members, though specific names are not typically listed in the FCA Register for credit unions.
How can we help?
Our team specialises in FSCS claims. Whether your losses came from a failed investment firm or a collapsed credit union, we’ll handle the claims process on your behalf and aim to recover the full amount you’re owed.
How does it work?
We begin with a free consultation. If you’re eligible, we’ll gather supporting documentation, prepare your claim, and submit it to the FSCS. Our No Win No Fee approach means you don’t pay unless we’re successful.
Seek Claim Advice Today
Even if you’ve already been contacted by the FSCS, you may still have unresolved claims or be eligible for further compensation.
Call 0800 041 8358 for a phone or video consultation with one of our claim specialists.
NB: Information for this page was gathered on 07/05/2025 from the FSCS, FCA Register, and Companies House, and is accurate to the best of our knowledge as of that date.
Company background (public record)
The company was under company number IP00089C. Its status at Companies House is recorded as active.
Company timeline (public record)
Key dated events for this firm, drawn from public records. Each entry shows its source.
| Date | Event | Source |
|---|---|---|
| 02 Jul 2002 | David Scannell approved by the FCA at the firm | FCA Register |
| 14 Jul 2003 | Robert Derek Heath approved by the FCA at the firm | FCA Register |
| 07 May 2004 | Amanda Jane Nunn approved by the FCA at the firm | FCA Register |
| 17 Feb 2005 | Joanne Michele Clements approved by the FCA at the firm | FCA Register |
| 26 May 2005 | Deborah Ann Burrows approved by the FCA at the firm | FCA Register |
| 27 May 2005 | Peter Crawford Rake approved by the FCA at the firm | FCA Register |
| 06 Jul 2005 | Louise Ann Biddiss approved by the FCA at the firm | FCA Register |
| 13 Dec 2006 | John Christopher Tweddell approved by the FCA at the firm | FCA Register |
| 21 Feb 2008 | Joanne Angela Fennell approved by the FCA at the firm | FCA Register |
| 04 Feb 2009 | Robin James Davey approved by the FCA at the firm | FCA Register |
| 24 Feb 2010 | Karen Maybin approved by the FCA at the firm | FCA Register |
| 04 Jul 2016 | Leah Ann Douglas approved by the FCA at the firm | FCA Register |
| 21 Dec 2016 | Natalie Lydia Kelly approved by the FCA at the firm | FCA Register |
| 17 Jul 2017 | Denise Amanda Jay Crone approved by the FCA at the firm | FCA Register |
| 27 Nov 2018 | jayne anne knight approved by the FCA at the firm | FCA Register |
| 27 Dec 2018 | Susan Jane Marriott approved by the FCA at the firm | FCA Register |
| 27 Jan 2021 | Tracey Culleton approved by the FCA at the firm | FCA Register |
| 06 Apr 2022 | Gary Richard Smith approved by the FCA at the firm | FCA Register |
| 26 Jul 2022 | Mary Anum approved by the FCA at the firm | FCA Register |
| 22 Nov 2022 | Katrina Leighton-Hearn approved by the FCA at the firm | FCA Register |
| 17 Mar 2025 | Declared in default by the FSCS | FSCS |
| 18 Dec 2025 | FCA status recorded as: No longer authorised | FCA Register |
Who was involved?
The following individuals are listed on public records in connection with the firm. These are matters of public record only and their inclusion does not imply any wrongdoing by any named person.
- Katrina Leighton-Hearn. Listed on the FCA Register as having held SMF8 Credit Union Senior Manager (22/11/2022 to 18/12/2025) at the firm.
- Tracey Culleton. Listed on the FCA Register as having held SMF8 Credit Union Senior Manager (27/01/2021 to 27/10/2021) at the firm.
- Peter Crawford Rake. Listed on the FCA Register as having held CF2 Non Executive Director (11/08/2011 to 06/03/2016), SMF8 Credit Union Senior Manager (07/03/2016 to 11/01/2021), CF10 Compliance Oversight (27/05/2005 to 11/08/2011) at the firm.
- jayne anne knight. Listed on the FCA Register as having held SMF17 Money Laundering Reporting Officer (MLRO) (19/03/2021 to 27/10/2021), SMF8 Credit Union Senior Manager (27/11/2018 to 27/10/2021) at the firm.
- Deborah Ann Burrows. Listed on the FCA Register as having held SMF8 Credit Union Senior Manager (07/03/2016 to 01/04/2018), CF2 Non Executive Director (11/08/2011 to 06/03/2016), CF28 Systems and controls (01/11/2007 to 11/08/2011), CF15 Internal Audit (26/05/2005 to 31/10/2007) at the firm.
- Joanne Michele Clements. Listed on the FCA Register as having held CF1 Director (17/02/2005 to 06/03/2016), SMF8 Credit Union Senior Manager (07/03/2016 to 07/05/2016) at the firm.
- John Christopher Tweddell. Listed on the FCA Register as having held CF1 Director (13/12/2006 to 06/03/2016), SMF8 Credit Union Senior Manager (07/03/2016 to 31/08/2022) at the firm.
- Mary Anum. Listed on the FCA Register as having held SMF18 Other Overall Responsibility (26/07/2022 to 02/02/2023), SMF17 Money Laundering Reporting Officer (MLRO) (26/04/2023 to 18/12/2025) at the firm.
- Robin James Davey. Listed on the FCA Register as having held SMF8 Credit Union Senior Manager (07/03/2016 to 03/10/2018), CF1 Director (04/02/2009 to 06/03/2016) at the firm.
- Karen Maybin. Listed on the FCA Register as having held CF1 Director (24/02/2010 to 06/03/2016), SMF8 Credit Union Senior Manager (07/03/2016 to 11/01/2021) at the firm.
Review page sources: FCA Register (FRN 213229) · Companies House (IP00089C) · FSCS. Public records, provided for transparency.
