Frequently asked questions
No Win No Fee Legal Services
What is No Win No Fee?
We understand that the idea of making a claim can be overwhelming, especially when you’re already dealing with the stress of financial loss. That’s why we offer our services on a No Win No Fee basis—so you can pursue the compensation you deserve without any financial risk. Our goal is to make this process as stress-free as possible for you. Rest assured, even if your claim is unsuccessful, you won’t have to pay a penny. We believe everyone should have access to justice, and we’re here to support you every step of the way.
What types of claims do we offer on a No Win No Fee basis?
We know how difficult it can be to navigate the complexities of financial claims. Whether you’ve been mis-sold a pension, an investment, car finance, a mortgage, secured loan or a business energy contract, we’re here to give you clarity on who is at fault and the best approach to help you recover what’s rightfully yours.
How does a No Win No Fee claim work?
We know that dealing with legal matters can feel daunting, but we’re here to take the weight off your shoulders. Our straightforward claims process is designed to be as simple and clear as possible. Just reach out to us, whether by phone, email or via our website, and we’ll work with you to determine if you have grounds for a claim.
We’ll handle all the paperwork and deal with the relevant parties on your behalf, so you don’t have to worry about the details.
If your claim is successful, we’ll take a small percentage of the final settlement as our fee. If it’s not successful, you won’t owe us anything. We cover all costs, including court fees and expert reports, so there’s absolutely no risk to you.
Should I make a claim?
If you’re unsure whether you should make a claim, we’re here to help you make that decision.
We offer a free consultation to discuss your situation and help you understand your options. You’ve worked hard for what you have, and if you’ve been wronged, you deserve to have someone in your corner fighting for you.
Whether it’s a pension, a car finance agreement, or a business energy contract, if you feel you have been let down by a financial institution, we can help you determine if you have a case and guide you through the process at no financial risk to you.
Can I make a No Win No Fee claim?
If we establish that you have grounds to make a claim then yes, you can. We understand that the financial burden of legal fees can be a barrier, and that’s why we offer No Win No Fee claims for a range of cases. You don’t need to worry about upfront costs, and we’ll only take a fee if we successfully secure compensation or financial redress for you.
We have successfully helped over 600 clients gain the
compensation or redress they deserved.
Claims Process
We know that the claims process can seem complex, but our team is here to guide you through every step. Here’s how we work:
1. Initial Consultation – We’ll start with a free consultation to understand your situation and help you decide on the best course of action.
2. Gather Evidence – We’ll help you collect any necessary documentation, or we can gather it on your behalf if you prefer.
3. Value your claim – We will carry out a free valuation on your claim so you can make an informed choice on the next steps.
4. Submit Your Complaint – We’ll formally submit your claim to the relevant parties, clearly outlining why you’re entitled to compensation.
5. Await Response – We’ll keep you updated throughout the process and work tirelessly to pursue your claim until we get a satisfactory response.
6. Acceptance of Offer – Once we secure a fair offer, we’ll ensure the funds are distributed to you as quickly as possible.
Starting a Claim
Starting a claim might feel overwhelming, but we’re here to make it easier for you.
Here’s what you need to do:
1. Gather Information – Collect all relevant documents related to your claim.
2. Identify the Issue – Talk to us about your concerns, and we’ll help pinpoint the issue and advise you on your claim.
3. Seek Professional Advice – We’ll provide the expert advice you need to understand your rights and the best way forward.
4. Lodge a Complaint – We’ll handle the formalities, ensuring that your complaint is submitted correctly and effectively.
5. Follow the Complaints Procedure – We’ll manage the entire process, ensuring everything is handled within the appropriate timeframes.
6. Wait for a Response – We’ll keep you informed at every stage, pursuing your claim with determination and focus.
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How much will I receive in compensation?
Whilst we specialise specifically in financial services claims we deal with a variety of different claim types and therefore the amounts of compensation awarded vary greatly. However, the principles upon which compensation awarded are to get you back to the position you would have been in had the mis-selling or professional negligence have not taken place.
There are also some limitations on the amount of compensation which is covered by the Financial Services Compensation Scheme and by Professional Indemnity insurers which again vary dependent on claim type.
As a rough guide, here are some of the claims we handle on a No Win No Fee basis and the average claim values awarded:
– Mis-Sold Pension Claims – Average Claim Value: *£62,378
– Investment Claims – Average Claim Value: *£31,679
– Financial Adviser Claims – Average Claim Value: *£14,278
– Business Energy Claims – Average Claim Value: *£12,342
– Tax Compensation Claims – Average Claim Value: *£17,369
– Car Finance Claims (Personal Contract Purchase) – *Average Claim Value: £5,238
*Figures accurate January 2024.
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How long does the claims process take?
We believe in quality over quantity when it comes to our work and therefore we will always take the time to prepare your claim correctly before it is submitted.
Some claims are simpler than others and how quickly the claim can be assessed will depend largely on the evidence we have available from the start.
If you are somebody who has access to all your documentation relating to your claim such as credit agreements, pension documents, correspondence relating to your claim and are happy to share it with us then this may allow us to value and submit your claim more quickly.
However, in most cases we will need to gather evidence from your providers, this process normally takes 30 to 60 days. Once we have access to the required documentation, we can then clearly identify all the potential grounds and routes to claim, value your claim more accurately and submit your claims.
We have had claims upheld in full within 3 months however the average successful financial services claim takes 9 months from submission to receiving an offer, which is why we generally say to expect your claim to be settled within 12 months or signing to appoint us to manage your claim.
