Going forward, regulators want to simplify the claims process so that it’s easier for consumers to claim directly. Their goal is clear: reduce fees, simplify processes, and ensure people aren’t overcharged for getting justice.

That’s a positive step, in theory.

In practice, many people still find the whole process daunting or confusing, especially when the paperwork stretches back years or involves complex financial products.

That’s where responsible claims firms still play an important role. They help people navigate complex claims that most would never pursue alone, and by explaining the process clearly (without jargon), managing claims efficiently (on a no win, no fee basis), they ensure clients understand their rights, not just their potential payout.

What are the potential negative impacts of redress schemes

The downside to a standardised approach is that it means that every claim is reviewed in the same way and the redress calculations are pre-determined.

This works well for widespread issues like PPI and Vehicle Finance Claims.  However more complex claims may not always be in the client’s best interests.

If you believe you’ve been affected by financial mis-selling, you don’t have to wait for a new scheme to make it right. You can submit a claim directly or use a regulated claims management firm if you’d prefer expert support and the reassurance of a no win, no fee arrangement.

Either way, every complaint matters. Because without enough of them, redress and reform simply doesn’t happen.

Provident Redress

An example of redress schemes not being in clients’ best interest is the doorstep lending company Provident. In 2021 we brought hundreds of claims against Provident with hundreds of thousands of pounds estimated to be due to our clients. Provident chose to set up a redress scheme, where they dictated how the claims would be calculated and in the end our clients only received around 10% of the amount we had claimed for.

Sometimes, claims are obviously straightforward, in which case using a redress scheme can is an obvious choice. If, however, the value and complexity of your case requires a expert, individual approach to ensure you get the full redress due, make sure you talk to experts claims specialists, Like Claim my Loss, first.

Summary

The future of redress is about making it easier for people to claim directly. Regulators want a simpler, fairer system, but that doesn’t mean everyone will find it straightforward. For many, the claims process can still feel complex or overwhelming, especially when it involves years of paperwork or technical financial products. That’s why responsible claims firms continue to play a vital role, helping clients navigate the process clearly, confidently, and without unnecessary risk.

Conclusion

Redress schemes only exist because people take action. Whether you choose to submit a claim yourself or work with a regulated claims management company, what matters is that your voice is heard. Because without enough complaints, wrongdoing goes unchecked, and thousands lose out on compensation they’re rightfully owed.

The challenge for the future isn’t just making redress simpler but ensuring it remains fair. As cases like Provident show, not every scheme delivers full justice. That’s why expertise, transparency, and persistence still matter and why there will always be an important role for firms like Claim My Loss to play.