David Lewis Mortgage Services Limited
Were you advised by David Lewis Mortgage Services Limited?
Finding out that money you set aside for the future has not done what you were told it would is unsettling, and wanting to understand why is a reasonable place to start. This page sets out what the public record shows about David Lewis Mortgage Services Limited, including the decisions the Financial Ombudsman has published about the firm, so you can see the position for yourself.
Financial Ombudsman decisions involving this firm
The Financial Ombudsman Service publishes its final decisions. David Lewis Mortgage Services Limited appears in 1 published decision on record, none of which were upheld.
Each decision below links to the ombudsman’s own published document. The consumer’s name is anonymised by the ombudsman, the business is not.
| Date | Reference | Type of complaint | Outcome | Decision |
|---|---|---|---|---|
| 25 September 2015 | DRN2035102 | Banking and credit | Not upheld | Read the decision |
Source: Financial Ombudsman Service published decisions. An upheld decision means the ombudsman agreed with the consumer in that individual case. It does not by itself mean any other complaint will succeed.
How to complain, and in what order
Where a firm is still trading and still regulated, the complaint starts with the firm itself. It is only fair that a business is given the opportunity to resolve the matter before anyone else becomes involved, and the rules are built that way. You raise the complaint directly with the firm, and it has up to eight weeks to look into it and give you its final response.
If that response does not resolve things to your satisfaction, or the eight weeks pass without one, two options are open to you.
The first is legal action through the courts. It is a genuine option, but it can be costly. A claim above £10,000 falls outside the small claims track, which means costs can follow the outcome, and you could be exposed to paying the other side’s legal costs if the case does not go your way.
The second, and for most people the more logical first step, is the Financial Ombudsman Service. It is free to consumers, it is independent of the firm, and it can direct a business to pay redress where it decides a complaint should be upheld. You normally have six months from the date of the firm’s final response to refer the matter to the ombudsman.
Wider time limits apply as well. Broadly you have six years from the event, or three years from when you reasonably ought to have known there was a problem, so it is worth getting a view sooner rather than later.
Company background (public record)
The company was incorporated at Companies House on 20 March 2020 under company number 12527404. Its status at Companies House is recorded as active.
Registered office: 138 Moulsham Street, Chelmsford, CM2 0JT, England.
Nature of business (SIC): 66220.
Company timeline (public record)
Key dated events for this firm, drawn from public records. Each entry shows its source.
| Date | Event | Source |
|---|---|---|
| 20 Mar 2020 | Company incorporated | Companies House |
| 20 Mar 2020 | David Stanley Lewis appointed director | Companies House |
| 20 Mar 2020 | Joanna Shelley appointed director | Companies House |
| 20 Mar 2020 | James David Lewis appointed director | Companies House |
| 07 Aug 2020 | David Stanley Lewis approved by the FCA at the firm | FCA Register |
| 09 Aug 2020 | Joanna Shelley approved by the FCA at the firm | FCA Register |
| 09 Aug 2020 | Denise Godridge approved by the FCA at the firm | FCA Register |
| 09 Aug 2020 | James David Lewis approved by the FCA at the firm | FCA Register |
| 10 Aug 2020 | FCA status recorded as: Authorised | FCA Register |
| 01 Jan 2026 | James David Lewis resigned as director | Companies House |
Who was involved?
The following individuals are listed on public records in connection with the firm. These are matters of public record only and their inclusion does not imply any wrongdoing by any named person.
- Joanna Shelley. Listed on the FCA Register as having held Responsibility for MCD Intermediation (from 10/08/2020), Responsible for Insurance Distribution (from 10/08/2020), SMF16 Compliance Oversight (from 10/08/2020), SMF3 Executive Director (from 10/08/2020) at the firm.
- David Stanley Lewis. Listed on the FCA Register as having held SMF3 Executive Director (from 07/08/2020), CPD21 – Advising or arranging equity release transactions (from), CPD20 – Advising or arranging regulated mortgage contracts (from), [FCA CF] Client dealing (from 09/08/2020) at the firm.
- Denise Godridge. Listed on the FCA Register as having held CPD20 – Advising or arranging regulated mortgage contracts (from), [FCA CF] Client dealing (from 09/08/2020), [FCA CF] Functions requiring qualifications (from 09/08/2020) at the firm.
- James David Lewis. Listed on the FCA Register as having held [FCA CF] Client dealing (09/08/2020 to 07/02/2023), [FCA CF] Functions requiring qualifications (09/08/2020 to 07/02/2023), SMF3 Executive Director (10/08/2020 to 13/02/2026) at the firm.
How can we help?
We take the weight of the complaint off your shoulders. We start with a free, no obligation chat, give you an honest early view of whether you have a case, and if you decide to go ahead we work on a no win, no fee basis. We handle the paperwork and put your case to the ombudsman, so you can get on with your life while we work to recover what you are owed.
How does it work?
It starts with a conversation. We listen to what happened, check who was responsible at the time and look at your paperwork, then explain your options in plain English. If there are grounds, we build the case and keep you updated at every stage. If we do not think you have a claim, or it is not successful, you do not pay us a penny.
Speak to us today
Cases like these can be time sensitive, so it is worth getting an expert view early. Call 0800 041 8359 or make an enquiry and one of our team will come back to you.
NB: the information on this page is drawn from public records held by the FCA Register, Companies House and the Financial Ombudsman Service. It is provided for general information, is factual and neutral, and makes no allegation against any named individual or firm. It is not advice, and no outcome is promised.
Review page sources: FCA Register (FRN 926741) · Companies House (12527404). Public records, provided for transparency.
