London and Edinburgh Insurance Company Limited
Concerned about advice from London and Edinburgh Insurance Company Limited?
People rarely question financial advice until something feels wrong, and by then it can be hard to know where to look. We have pulled together what the public record says about London and Edinburgh Insurance Company Limited, including every ombudsman decision published about the firm, so the facts are in one place.
Financial Ombudsman decisions involving this firm
The Financial Ombudsman Service publishes its final decisions. London and Edinburgh Insurance Company Limited appears in 1 published decision on record, none of which were upheld.
Each decision below links to the ombudsman’s own published document. The consumer’s name is anonymised by the ombudsman, the business is not.
| Date | Reference | Type of complaint | Outcome | Decision |
|---|---|---|---|---|
| 22 April 2013 | DRN5813467 | Insurance (excluding PPI) | Not upheld | Read the decision |
Source: Financial Ombudsman Service published decisions. An upheld decision means the ombudsman agreed with the consumer in that individual case. It does not by itself mean any other complaint will succeed.
How to complain, and in what order
Where a firm is still trading and still regulated, the complaint starts with the firm itself. It is only fair that a business is given the opportunity to resolve the matter before anyone else becomes involved, and the rules are built that way. You raise the complaint directly with the firm, and it has up to eight weeks to look into it and give you its final response.
If that response does not resolve things to your satisfaction, or the eight weeks pass without one, two options are open to you.
The first is legal action through the courts. It is a genuine option, but it can be costly. A claim above £10,000 falls outside the small claims track, which means costs can follow the outcome, and you could be exposed to paying the other side’s legal costs if the case does not go your way.
The second, and for most people the more logical first step, is the Financial Ombudsman Service. It is free to consumers, it is independent of the firm, and it can direct a business to pay redress where it decides a complaint should be upheld. You normally have six months from the date of the firm’s final response to refer the matter to the ombudsman.
Wider time limits apply as well. Broadly you have six years from the event, or three years from when you reasonably ought to have known there was a problem, so it is worth getting a view sooner rather than later.
Company background (public record)
The company was incorporated at Companies House on 11 December 1967 under company number 00924430. Its status at Companies House is recorded as active.
Registered office: 8 Surrey Street, Norwich, Norfolk, NR1 3NG.
Previously named: LONDON AND EDINBURGH GENERAL INSURANCE COMPANY LIMITED.
Nature of business (SIC): 99999.
Company timeline (public record)
Key dated events for this firm, drawn from public records. Each entry shows its source.
| Date | Event | Source |
|---|---|---|
| 11 Dec 1967 | Company incorporated | Companies House |
| 14 Sep 1984 | Company renamed (previously LONDON AND EDINBURGH GENERAL INSURANCE COMPANY LIMITED) | Companies House |
| 01 Jan 1993 | Terence Harvey Bishop appointed director | Companies House |
| 01 Jan 1993 | Nicholas John David Crocker appointed director | Companies House |
| 01 Jan 1993 | Jeremy John Wright Hyne appointed director | Companies House |
| 21 Oct 1993 | Diane Frances Mansfield appointed director | Companies House |
| 12 Jan 1996 | Wayne Lewis appointed director | Companies House |
| 31 Mar 1996 | Charles Neville Lowe resigned as director | Companies House |
| 24 May 1996 | Michael Beresford Galbraith resigned as director | Companies House |
| 30 Sep 1996 | Terence Harvey Bishop resigned as director | Companies House |
| 15 Sep 1997 | David Frank Brothwood resigned as director | Companies House |
| 25 Sep 1997 | Geoffrey Alan Latham appointed director | Companies House |
| 10 Jul 1998 | Nicholas John David Crocker resigned as director | Companies House |
| 01 Aug 1998 | Diane Frances Mansfield resigned as director | Companies House |
| 13 Jul 2011 | David Barclay Barral approved by the FCA at the firm | FCA Register |
| 30 Dec 2011 | FCA status recorded as: No longer authorised | FCA Register |
| 24 Feb 2012 | Jessie Josephine Burrows appointed director | Companies House |
| 24 Feb 2012 | Sean Egan resigned as director | Companies House |
| 28 May 2013 | Jessie Josephine Burrows resigned as director | Companies House |
| 27 Jun 2013 | Aviva Company Secretarial Services Limited appointed corporate-secretary | Companies House |
| 27 Jun 2013 | Richard Harold Spicker resigned as secretary | Companies House |
| 13 Aug 2013 | Clifford James Abrahams resigned as director | Companies House |
| 19 Jun 2018 | Jonathan James Goodson appointed director | Companies House |
| 08 Sep 2020 | Peter Michael Taylor appointed director | Companies House |
| 10 Sep 2021 | Victoria Louise De Temple appointed director | Companies House |
| 11 Oct 2024 | Victoria Louise De Temple resigned as director | Companies House |
| 11 Oct 2024 | Suzanna Louise Eyre appointed director | Companies House |
| 15 Apr 2025 | Suzanna Louise Eyre resigned as director | Companies House |
Focused on the firm’s early history and the events leading up to and following its failure. 55 routine entries from its active years are omitted.
Who was involved?
The following individuals are listed on public records in connection with the firm. These are matters of public record only and their inclusion does not imply any wrongdoing by any named person.
- Scott Egan. Listed on the FCA Register as having held CF17 Significant Mgt (Other Business Operations) (03/05/2007 to 12/07/2007) at the firm.
- Mark Steven Hodges. Listed on the FCA Register as having held CF8 Apportionment and Oversight (01/07/2005 to 10/04/2006), CF1 Director (01/12/2001 to 10/04/2006) at the firm.
- Craig James Thornton. Listed on the FCA Register as having held CF28 Systems and controls (10/02/2010 to 01/09/2011), CF29 Significant management (01/11/2011 to 30/12/2011) at the firm.
- Anthony Edward Middle. Listed on the FCA Register as having held CF29 Significant management (09/12/2010 to 30/12/2011) at the firm.
- Janice Deakin. Listed on the FCA Register as having held CF1 Director (30/03/2010 to 14/02/2011), CF29 Significant management (14/02/2011 to 30/12/2011) at the firm.
- Patrick Joseph Robert Snowball. Listed on the FCA Register as having held CF8 Apportionment and Oversight (01/12/2001 to 10/04/2006), CF3 Chief Executive (01/12/2001 to 10/04/2006), CF1 Director (01/12/2001 to 10/04/2006) at the firm.
- Jean Sharp. Listed on the FCA Register as having held CF13 Finance (01/12/2001 to 29/04/2003) at the firm.
- David Victor Paige. Listed on the FCA Register as having held CF15 Internal Audit (12/06/2002 to 29/04/2003), CF14 Risk Assessment (12/06/2002 to 29/04/2003) at the firm.
- David Kenneth Watson. Listed on the FCA Register as having held CF1 Director (22/12/2008 to 31/03/2010) at the firm.
- David Barclay Barral. Listed on the FCA Register as having held CF29 Significant management (13/07/2011 to 30/12/2011) at the firm.
How can we help?
We take the weight of the complaint off your shoulders. We start with a free, no obligation chat, give you an honest early view of whether you have a case, and if you decide to go ahead we work on a no win, no fee basis. We handle the paperwork and put your case to the ombudsman, so you can get on with your life while we work to recover what you are owed.
How does it work?
It starts with a conversation. We listen to what happened, check who was responsible at the time and look at your paperwork, then explain your options in plain English. If there are grounds, we build the case and keep you updated at every stage. If we do not think you have a claim, or it is not successful, you do not pay us a penny.
Speak to us today
Cases like these can be time sensitive, so it is worth getting an expert view early. Call 0800 041 8359 or make an enquiry and one of our team will come back to you.
NB: the information on this page is drawn from public records held by the FCA Register, Companies House and the Financial Ombudsman Service. It is provided for general information, is factual and neutral, and makes no allegation against any named individual or firm. It is not advice, and no outcome is promised.
Review page sources: FCA Register (FRN 202218) · Companies House (00924430). Public records, provided for transparency.
