Mulberry Wealth Management Limited
Were you advised by Mulberry Wealth Management Limited?
Finding out that money you set aside for the future has not done what you were told it would is unsettling, and wanting to understand why is a reasonable place to start. This page sets out what the public record shows about Mulberry Wealth Management Limited, including the decisions the Financial Ombudsman has published about the firm, so you can see the position for yourself.
Financial Ombudsman decisions involving this firm
The Financial Ombudsman Service publishes its final decisions. Mulberry Wealth Management Limited appears in 2 published decisions on record, and the ombudsman upheld the complaint in every one.
Each decision below links to the ombudsman’s own published document. The consumer’s name is anonymised by the ombudsman, the business is not.
| Date | Reference | Type of complaint | Outcome | Decision |
|---|---|---|---|---|
| 26 October 2023 | DRN-3817555 | Pensions and Annuities | Upheld | Read the decision |
| 6 December 2023 | DRN-3866615 | Pensions and Annuities | Upheld | Read the decision |
Source: Financial Ombudsman Service published decisions. An upheld decision means the ombudsman agreed with the consumer in that individual case. It does not by itself mean any other complaint will succeed.
How to complain, and in what order
Where a firm is still trading and still regulated, the complaint starts with the firm itself. It is only fair that a business is given the opportunity to resolve the matter before anyone else becomes involved, and the rules are built that way. You raise the complaint directly with the firm, and it has up to eight weeks to look into it and give you its final response.
If that response does not resolve things to your satisfaction, or the eight weeks pass without one, two options are open to you.
The first is legal action through the courts. It is a genuine option, but it can be costly. A claim above £10,000 falls outside the small claims track, which means costs can follow the outcome, and you could be exposed to paying the other side’s legal costs if the case does not go your way.
The second, and for most people the more logical first step, is the Financial Ombudsman Service. It is free to consumers, it is independent of the firm, and it can direct a business to pay redress where it decides a complaint should be upheld. You normally have six months from the date of the firm’s final response to refer the matter to the ombudsman.
Wider time limits apply as well. Broadly you have six years from the event, or three years from when you reasonably ought to have known there was a problem, so it is worth getting a view sooner rather than later.
Company background (public record)
The company was incorporated at Companies House on 24 February 2009 under company number 06828641. Its status at Companies House is recorded as active.
Registered office: 366 & 368 Cyncoed Road, Cyncoed, Cardiff, CF23 6SA.
Nature of business (SIC): 64999.
Company timeline (public record)
Key dated events for this firm, drawn from public records. Each entry shows its source.
| Date | Event | Source |
|---|---|---|
| 24 Feb 2009 | Company incorporated | Companies House |
| 24 Feb 2009 | Richard Pendrice Bevington appointed director | Companies House |
| 24 Feb 2009 | Mark Andrew Vivian Morris appointed director | Companies House |
| 24 Feb 2009 | Philip James Payne appointed director | Companies House |
| 28 May 2009 | Philip James Payne approved by the FCA at the firm | FCA Register |
| 28 May 2009 | Richard Pendrice Bevington approved by the FCA at the firm | FCA Register |
| 28 May 2009 | Mark Andrew Vivian Morris approved by the FCA at the firm | FCA Register |
| 28 May 2009 | FCA status recorded as: Authorised | FCA Register |
| 04 Jan 2010 | Christopher Evans approved by the FCA at the firm | FCA Register |
| 02 Oct 2012 | Matthew James Goodley approved by the FCA at the firm | FCA Register |
| 06 Feb 2013 | Fiona Louise Davies approved by the FCA at the firm | FCA Register |
| 17 Sep 2013 | Michael Richard Moreton approved by the FCA at the firm | FCA Register |
| 13 Jan 2017 | Gareth Cozens approved by the FCA at the firm | FCA Register |
| 25 Oct 2018 | Tracey Anne Daniel approved by the FCA at the firm | FCA Register |
| 09 Dec 2019 | Ian Patrick Walsh approved by the FCA at the firm | FCA Register |
| 01 Mar 2021 | Siobhan Thomas approved by the FCA at the firm | FCA Register |
| 01 Jul 2021 | Mark Ashley Clive Crimmins approved by the FCA at the firm | FCA Register |
| 06 Oct 2021 | Sean Paul Escott approved by the FCA at the firm | FCA Register |
| 08 Sep 2022 | Alex James Russell approved by the FCA at the firm | FCA Register |
| 09 Jan 2024 | Sara Louise Davies approved by the FCA at the firm | FCA Register |
| 19 Jun 2025 | Simon James Maxwell Robinson approved by the FCA at the firm | FCA Register |
Who was involved?
The following individuals are listed on public records in connection with the firm. These are matters of public record only and their inclusion does not imply any wrongdoing by any named person.
- Philip James Payne. Listed on the FCA Register as having held Responsible for Insurance Distribution (from 01/10/2018), SMF3 Executive Director (from 09/12/2019), CPD21 – Advising or arranging equity release transactions (from), CPD20 – Advising or arranging regulated mortgage contracts (from) at the firm.
- Richard Pendrice Bevington. Listed on the FCA Register as having held Responsibility for MCD Intermediation (from 21/03/2016), SMF17 Money Laundering Reporting Officer (MLRO) (from 09/12/2019), SMF16 Compliance Oversight (from 09/12/2019), SMF3 Executive Director (from 09/12/2019) at the firm.
- Mark Andrew Vivian Morris. Listed on the FCA Register as having held SMF3 Executive Director (from 09/12/2019), CPD20 – Advising or arranging regulated mortgage contracts (from), [FCA CF] Functions requiring qualifications (from 09/12/2019), CF1 Director (AR) (28/05/2009 to 01/06/2012) at the firm.
- Mark Ashley Clive Crimmins. Listed on the FCA Register as having held CPD21 – Advising or arranging equity release transactions (from), [FCA CF] Client dealing (from 01/07/2021), [FCA CF] Functions requiring qualifications (from 01/07/2021), CPD6 – Personal recommendation on Friendly Soc tax-exempt policies(not Holloway) (from) at the firm.
- Alex James Russell. Listed on the FCA Register as having held [FCA CF] Client dealing (from 08/09/2022), [FCA CF] Functions requiring qualifications (from 08/09/2022), CPD6 – Personal recommendation on Friendly Soc tax-exempt policies(not Holloway) (from), CPD4 – Personal recommendation on retail investments (not broker funds) (from) at the firm.
- Ian Patrick Walsh. Listed on the FCA Register as having held CPD20 – Advising or arranging regulated mortgage contracts (from), [FCA CF] Functions requiring qualifications (from 09/12/2019) at the firm.
- Siobhan Thomas. Listed on the FCA Register as having held CPD21 – Advising or arranging equity release transactions (from), CPD20 – Advising or arranging regulated mortgage contracts (from), [FCA CF] Client dealing (from 01/03/2021), [FCA CF] Functions requiring qualifications (from 01/03/2021) at the firm.
- Sara Louise Davies. Listed on the FCA Register as having held CPD20 – Advising or arranging regulated mortgage contracts (from), [FCA CF] Client dealing (from 09/01/2024), [FCA CF] Functions requiring qualifications (from 09/01/2024), CPD6 – Personal recommendation on Friendly Soc tax-exempt policies(not Holloway) (from) at the firm.
- Simon James Maxwell Robinson. Listed on the FCA Register as having held [FCA CF] Client dealing (from 19/06/2025), [FCA CF] Functions requiring qualifications (from 19/06/2025), CPD6 – Personal recommendation on Friendly Soc tax-exempt policies(not Holloway) (from), CPD4 – Personal recommendation on retail investments (not broker funds) (from) at the firm.
- Mark Andrew Vivian Morris. Listed on the FCA Register as having held SMF3 Executive Director (from 09/12/2019), CPD20 – Advising or arranging regulated mortgage contracts (from), [FCA CF] Functions requiring qualifications (from 09/12/2019), CF1 Director (AR) (28/05/2009 to 01/06/2012) at the firm.
How can we help?
We take the weight of the complaint off your shoulders. We start with a free, no obligation chat, give you an honest early view of whether you have a case, and if you decide to go ahead we work on a no win, no fee basis. We handle the paperwork and put your case to the ombudsman, so you can get on with your life while we work to recover what you are owed.
How does it work?
It starts with a conversation. We listen to what happened, check who was responsible at the time and look at your paperwork, then explain your options in plain English. If there are grounds, we build the case and keep you updated at every stage. If we do not think you have a claim, or it is not successful, you do not pay us a penny.
Speak to us today
Cases like these can be time sensitive, so it is worth getting an expert view early. Call 0800 041 8359 or make an enquiry and one of our team will come back to you.
NB: the information on this page is drawn from public records held by the FCA Register, Companies House and the Financial Ombudsman Service. It is provided for general information, is factual and neutral, and makes no allegation against any named individual or firm. It is not advice, and no outcome is promised.
Review page sources: FCA Register (FRN 499351) · Companies House (06828641). Public records, provided for transparency.
