The Financial Ombudsman Service has published a decision involving Shore Financial Services Ltd, and it was upheld. The decision is a public document, and it sets out in the ombudsman’s own words what went wrong and what the firm was told to do about it.
The complaint concerned mortgages. If you are looking into a Shore Financial Services claim of your own, or you believe you received mis-sold mortgage advice from the firm, it is a useful place to start.
What the decision says
| Date | Reference | Complaint | Outcome | Decision |
|---|---|---|---|---|
| 22 October 2024 | DRN-5095900 | Mortgages | Upheld | Read it |
An upheld decision means the ombudsman agreed with that consumer in that individual case. It does not by itself mean any other complaint against the firm will succeed, and every case turns on its own facts.
What to do if you were advised by this firm
Where a firm is still trading and regulated, the complaint starts with the firm itself. It is only fair that a business is given the chance to put things right, and it has up to eight weeks to give you its final response. If that does not resolve matters, you can take the case to the Financial Ombudsman Service, which is free and independent, and this is how a Shore Financial Services compensation claim would normally proceed, normally within six months of that final response. Court action is the alternative, but it can be costly, and a claim above £10,000 carries the risk of paying the other side’s costs.
We have set out the firm’s full public record, including its Companies House and FCA history, on our Shore Financial Services Ltd page.
If any of this sounds like your experience, talk to us for a free, no obligation chat about your Shore Financial Services claim. We will give you an honest view of whether you have a case, and if you decide to go ahead we work on a no win, no fee basis.
Information on this page is drawn from public records held by the Financial Ombudsman Service, the FCA Register and Companies House. It is factual and neutral, makes no allegation against any named individual, and is not advice. No outcome is promised.
