When advice goes wrong, most people have no idea whether anyone else has raised the same concern. The ombudsman’s published decisions are one of the few places you can actually look. This is the record for HiFX Europe Limited.
There are 9 published decisions, 6 of which were upheld. They run from 13 November 2014 to 8 November 2024, and concern banking and payments, banking and credit. If you are looking into a HiFX claim of your own, or you lost out through the firm’s currency or payment services, the published record is a useful place to start.
The published decisions
| Date | Reference | Complaint | Outcome | Decision |
|---|---|---|---|---|
| 13 November 2014 | DRN0265431 | Banking and credit | Not upheld | Read it |
| 7 May 2015 | DRN8316699 | Banking and credit | Upheld | Read it |
| 6 March 2017 | DRN7892937 | Banking and credit | Not upheld | Read it |
| 3 August 2017 | DRN9005989 | Banking and credit | Upheld | Read it |
| 20 December 2018 | DRN0583468 | Banking and credit | Upheld | Read it |
| 1 November 2021 | DRN-3135700 | Banking and Payments | Upheld | Read it |
| 30 June 2022 | DRN-3384347 | Banking and Payments | Not upheld | Read it |
| 1 November 2022 | DRN-3783562 | Banking and Payments | Upheld | Read it |
| 8 November 2024 | DRN-5111901 | Banking and Payments | Upheld | Read it |
An upheld decision means the ombudsman agreed with that consumer in that individual case. It does not by itself mean any other complaint will succeed, and every case turns on its own facts.
A word on names
The ombudsman publishes the name of the business a complaint was made against, but not its company number or FCA reference. Business names are not unique, so we have deliberately not attached company records or regulatory histories to this business that we could not verify beyond doubt as belonging to it. If you dealt with a business of this name and want to know whether these decisions concern the same one, ask us and we will check properly.
What to do if this sounds familiar
Where a business is still trading and regulated, a complaint starts with the business itself, which has up to eight weeks to give its final response. If that does not resolve matters you can take it to the Financial Ombudsman Service, which is free and independent, and this is how a HiFX compensation claim would normally proceed, normally within six months of that response. Court action is the alternative, but it can be costly, and a claim above £10,000 carries the risk of paying the other side’s costs. If the business has stopped trading, the Financial Services Compensation Scheme becomes the route instead.
We have set out the full published record on our HiFX Europe Limited page.
If any of this sounds like your experience, talk to us for a free, no obligation chat about your HiFX claim. We will give you an honest view of whether you have a case, and if you go ahead we work on a no win, no fee basis.
Information here is taken from decisions published by the Financial Ombudsman Service. It is factual and neutral, makes no allegation against any individual, and is not advice. No outcome is promised.
