The Financial Ombudsman Service publishes its final decisions, so the complaints a business has faced, and how they were resolved, are a matter of public record. Here is what the ombudsman has published about Acorn Insurance & Financial Services Ltd.
There are 10 published decisions, 5 of which were upheld. They run from 21 April 2015 to 11 July 2025, and concern insurance, insurance, recorded as insurance excluding PPI. If you are looking into an Acorn Insurance & Financial Services claim of your own, or researching how a PPI or insurance complaint against the firm might work, the published record is a useful place to start.
The published decisions
| Date | Reference | Complaint | Outcome | Decision |
|---|---|---|---|---|
| 21 April 2015 | DRN8124396 | Insurance (excluding PPI) | Not upheld | Read it |
| 6 June 2017 | DRN8237640 | Insurance (excluding PPI) | Not upheld | Read it |
| 28 February 2018 | DRN7721906 | Insurance (excluding PPI) | Upheld | Read it |
| 31 March 2021 | DRN-2665587 | Insurance | Not upheld | Read it |
| 25 March 2022 | DRN-3223848 | Insurance | Not upheld | Read it |
| 30 March 2022 | DRN-3407805 | Insurance | Upheld | Read it |
| 15 August 2022 | DRN-3648678 | Insurance | Upheld | Read it |
| 15 September 2022 | DRN-3683405 | Insurance | Upheld | Read it |
| 5 July 2024 | DRN-4744256 | Insurance | Upheld | Read it |
| 11 July 2025 | DRN-5580338 | Insurance | Not upheld | Read it |
An upheld decision means the ombudsman agreed with that consumer in that individual case. It does not by itself mean any other complaint will succeed, and every case turns on its own facts.
A word on names
The ombudsman publishes the name of the business a complaint was made against, but not its company number or FCA reference. Business names are not unique, so we have deliberately not attached company records or regulatory histories to this business that we could not verify beyond doubt as belonging to it. If you dealt with a business of this name and want to know whether these decisions concern the same one, ask us and we will check properly.
What to do if this sounds familiar
Where a business is still trading and regulated, a complaint starts with the business itself, which has up to eight weeks to give its final response. If that does not resolve matters you can take it to the Financial Ombudsman Service, which is free and independent, and this is how an Acorn Insurance compensation claim would normally proceed, normally within six months of that response. Court action is the alternative, but it can be costly, and a claim above £10,000 carries the risk of paying the other side’s costs. If the business has stopped trading, the Financial Services Compensation Scheme becomes the route instead.
We have set out the full published record on our Acorn Insurance & Financial Services Ltd page.
If any of this sounds like your experience, talk to us for a free, no obligation chat about your Acorn Insurance & Financial Services claim. We will give you an honest view of whether you have a case, and if you go ahead we work on a no win, no fee basis.
Information here is taken from decisions published by the Financial Ombudsman Service. It is factual and neutral, makes no allegation against any individual, and is not advice. No outcome is promised.
