Hallmark (East Midlands) Ltd
Were you advised by Hallmark (East Midlands) Ltd?
Finding out that money you set aside for the future has not done what you were told it would is unsettling, and wanting to understand why is a reasonable place to start. This page sets out what the public record shows about Hallmark (East Midlands) Ltd, including the decisions the Financial Ombudsman has published about the firm, so you can see the position for yourself.
Financial Ombudsman decisions involving this firm
The Financial Ombudsman Service publishes its final decisions. Hallmark (East Midlands) Ltd appears in 3 published decisions on record, of which 2 were upheld in the consumer’s favour.
Each decision below links to the ombudsman’s own published document. The consumer’s name is anonymised by the ombudsman, the business is not.
| Date | Reference | Type of complaint | Outcome | Decision |
|---|---|---|---|---|
| 15 May 2019 | DRN6747559 | Investment and pensions | Not upheld | Read the decision |
| 23 May 2014 | DRN8326606 | Investment and pensions | Upheld | Read the decision |
| 26 September 2013 | DRN5028735 | Investment and pensions | Upheld | Read the decision |
Source: Financial Ombudsman Service published decisions. An upheld decision means the ombudsman agreed with the consumer in that individual case. It does not by itself mean any other complaint will succeed.
The St. James’s Place connection
Hallmark (East Midlands) Ltd was previously an appointed representative of St. James’s Place (St. James’s Place Wealth Management, FCA reference 195351). An appointed representative carries on regulated business under the wing of a fully authorised firm, its principal. The principal holds the regulatory responsibility and the professional indemnity insurance for the regulated activities carried on under that appointment.
The FCA Register records the appointment as running from 23 September 2011 to 10 October 2016.
Why this matters: 2 of the published ombudsman decisions above fall inside that period, so the advice concerned was given while the firm was operating under the St. James’s Place licence. If your own dealings with the firm fell in that window and you believe you were given unsuitable advice, that is the context in which a complaint would be considered.
This page reports matters of public record. It makes no allegation against St. James’s Place Wealth Management, which is an authorised firm still trading, nor against any individual.
How to claim
Companies House records show that Hallmark (East Midlands) Ltd was dissolved on 2 March 2022. A complaint can only be made to a firm that still exists, so the ombudsman route is not open here. That does not mean nothing can be done.
Because the company was dissolved less than six years ago, there may still be two ways forward. A dissolved company can generally be restored to the register within six years of dissolution, and restoring it can reopen a claim against the professional indemnity insurance the firm held when it gave the advice. Alternatively, the Financial Services Compensation Scheme, the FSCS, may be able to pay compensation. The FSCS has not declared this firm in default at the time of writing. A default is normally declared once the scheme receives a claim it considers eligible, so coming forward is part of what triggers it.
Which of those is the better route depends on the facts of your case, and on what evidence still exists. That is usually the real difficulty. Paperwork goes missing, firms close, and people are left trying to prove what they were told years ago. Gathering that evidence is a large part of what we do, and it is worth a conversation before you decide the case is not worth pursuing.
Company background (public record)
The company was incorporated at Companies House on 5 March 2004 under company number 05065436. Its status at Companies House is recorded as dissolved.
Registered office: St Helens House, King Street, Derby, Derbyshire, DE1 3EE.
Nature of business (SIC): 64999.
Company timeline (public record)
Key dated events for this firm, drawn from public records. Each entry shows its source.
| Date | Event | Source |
|---|---|---|
| 05 Mar 2004 | Company incorporated | Companies House |
| 05 Mar 2004 | Gary Hamson appointed director | Companies House |
| 05 Mar 2004 | Steven Peter Wright appointed secretary | Companies House |
| 05 Mar 2004 | Waterlow Secretaries Limited appointed corporate-nominee-secretary | Companies House |
| 05 Mar 2004 | Waterlow Secretaries Limited resigned as corporate-nominee-secretary | Companies House |
| 05 Mar 2004 | Steven Peter Wright appointed director | Companies House |
| 05 Mar 2004 | Waterlow Nominees Limited appointed corporate-nominee-director | Companies House |
| 05 Mar 2004 | Waterlow Nominees Limited resigned as corporate-nominee-director | Companies House |
| 06 May 2011 | Steven Peter Wright resigned as secretary | Companies House |
| 06 May 2011 | Steven Peter Wright resigned as director | Companies House |
| 14 Sep 2011 | Adrian Wright appointed secretary | Companies House |
| 23 Sep 2011 | FCA status recorded as: No longer registered as an Appointed Representative | FCA Register |
| 31 Mar 2015 | Adrian Wright resigned as secretary | Companies House |
| 05 May 2017 | Company wound up (members’ voluntary liquidation) | Companies House |
| 05 May 2017 | Insolvency practitioner appointed: Carrie James | Companies House |
| 05 May 2017 | Insolvency practitioner appointed: Andrew Paul Stevens | Companies House |
| 31 Aug 2017 | Insolvency practitioner appointed: Dean Anthony Nelson | Companies House |
| 02 Mar 2022 | Company dissolved (members’ voluntary liquidation) | Companies House |
Who was involved?
The following individuals are listed on public records in connection with the firm. These are matters of public record only and their inclusion does not imply any wrongdoing by any named person.
- Adrian Wright. Listed at Companies House as secretary (appointed 2011-09-14, resigned 2015-03-31).
- Steven Peter Wright. Listed at Companies House as secretary (appointed 2004-03-05, resigned 2011-05-06).
- Waterlow Secretaries Limited. Listed at Companies House as corporate-nominee-secretary (appointed 2004-03-05, resigned 2004-03-05).
- Steven Peter Wright. Listed at Companies House as director (appointed 2004-03-05, resigned 2011-05-06).
- Waterlow Nominees Limited. Listed at Companies House as corporate-nominee-director (appointed 2004-03-05, resigned 2004-03-05).
How can we help?
We take the weight of the claim off your shoulders. We start with a free, no obligation chat, give you an honest early view of whether you have a case, and if you decide to go ahead we work on a no win, no fee basis. We deal with the paperwork and put your claim to the FSCS, so you can get on with your life while we work to recover what you are owed.
How does it work?
It starts with a conversation. We listen to what happened, check who was responsible at the time and look at your paperwork, then explain your options in plain English. If there are grounds, we build the claim and keep you updated at every stage. If we do not think you have a claim, or it is not successful, you do not pay us a penny.
Seek claim advice today
Claims like these can be time sensitive, so it is worth getting an expert view early. Call 0800 041 8359 or make an enquiry and one of our team will come back to you.
NB: the information on this page is drawn from public records held by the FCA Register, Companies House and the Financial Ombudsman Service. It is provided for general information, is factual and neutral, and makes no allegation against any named individual or firm. It is not advice, and no outcome is promised.
Review page sources: FCA Register (FRN 565181) · Companies House (05065436). Public records, provided for transparency.
