The Financial Ombudsman Service has published a decision involving Oakley Financial Services, and it was not upheld. The decision is a public document, and it sets out in the ombudsman’s own words how the complaint was decided and why.
The complaint concerned insurance, recorded as insurance excluding PPI. If you are looking into an Oakley Financial Services claim of your own, or researching how a mis-sold insurance complaint against the firm might work, it is a useful place to start.
What the decision says
| Date | Reference | Complaint | Outcome | Decision |
|---|---|---|---|---|
| 13 June 2018 | DRN6751819 | Insurance (excluding PPI) | Not upheld | Read it |
An upheld decision means the ombudsman agreed with that consumer in that individual case. It does not by itself mean any other complaint against the firm will succeed, and every case turns on its own facts.
What to do if you were advised by this firm
Oakley Financial Services is no longer trading, so a complaint cannot be made to the firm itself. Where an advice firm has gone, the Financial Services Compensation Scheme is the route that deals with claims against it, which is why an Oakley Financial Services compensation claim would normally be made to the FSCS. If the company was dissolved within the last six years there may also be a claim against the professional indemnity insurance it held at the time.
The practical difficulty with a firm that has closed is evidence. Records become hard to reach, and proving what you were advised to do, and why it was unsuitable, is rarely straightforward on your own. That is a large part of what we do.
We have set out the firm’s full public record, including its Companies House and FCA history, on our Oakley Financial Services page.
If any of this sounds like your experience, talk to us for a free, no obligation chat about your Oakley Financial Services claim. We will give you an honest view of whether you have a case, and if you decide to go ahead we work on a no win, no fee basis.
Information on this page is drawn from public records held by the Financial Ombudsman Service, the FCA Register and Companies House. It is factual and neutral, makes no allegation against any named individual, and is not advice. No outcome is promised.
