The Financial Ombudsman Service has published 2 decisions involving Penrith Building Society, and neither was upheld. The decisions are public documents, and they set out in the ombudsman’s own words how each complaint was decided and why.
The complaints span 14 August 2014 to 16 December 2020, and concern investment and pensions, and mortgages. If you are looking into a Penrith Building Society claim of your own, whether about a mortgage, a pension or an investment, the decisions are a useful place to start.
What the decisions say
| Date | Reference | Complaint | Outcome | Decision |
|---|---|---|---|---|
| 14 August 2014 | DRN2698652 | Investment and pensions | Not upheld | Read it |
| 16 December 2020 | DRN-2214685 | Mortgages | Not upheld | Read it |
An upheld decision means the ombudsman agreed with that consumer in that individual case. It does not by itself mean any other complaint against the firm will succeed, and every case turns on its own facts.
What to do if you were advised by this firm
Where a firm is still trading and regulated, the complaint starts with the firm itself. It is only fair that a business is given the chance to put things right, and it has up to eight weeks to give you its final response. If that does not resolve matters, you can take the case to the Financial Ombudsman Service, which is free and independent, and this is how a Penrith Building Society compensation claim would normally proceed, normally within six months of that final response. Court action is the alternative, but it can be costly, and a claim above £10,000 carries the risk of paying the other side’s costs.
We have set out the firm’s full public record, including its Companies House and FCA history, on our Penrith Building Society page.
If any of this sounds like your experience, talk to us for a free, no obligation chat about your Penrith Building Society claim. We will give you an honest view of whether you have a case, and if you decide to go ahead we work on a no win, no fee basis.
Information on this page is drawn from public records held by the Financial Ombudsman Service, the FCA Register and Companies House. It is factual and neutral, makes no allegation against any named individual, and is not advice. No outcome is promised.
