The Financial Ombudsman Service has published a decision involving Priory Financial Limited, and it was upheld. The decision is a public document, and it sets out in the ombudsman’s own words what went wrong and what the firm was told to do about it.
The complaint concerned investment and pensions. If you are looking into a Priory Financial claim of your own, or you believe you received mis-sold pension or investment advice from the firm, it is a useful place to start.
What the decision says
| Date | Reference | Complaint | Outcome | Decision |
|---|---|---|---|---|
| 26 April 2016 | DRN1331303 | Investment and pensions | Upheld | Read it |
An upheld decision means the ombudsman agreed with that consumer in that individual case. It does not by itself mean any other complaint against the firm will succeed, and every case turns on its own facts.
What to do if you were advised by this firm
Priory Financial Limited is no longer trading, so a complaint cannot be made to the firm itself. Where an advice firm has gone, the Financial Services Compensation Scheme is the route that deals with claims against it, which is why a Priory Financial compensation claim would normally be made to the FSCS. If the company was dissolved within the last six years there may also be a claim against the professional indemnity insurance it held at the time.
The practical difficulty with a firm that has closed is evidence. Records become hard to reach, and proving what you were advised to do, and why it was unsuitable, is rarely straightforward on your own. That is a large part of what we do.
We have set out the firm’s full public record, including its Companies House and FCA history, on our Priory Financial Limited page.
If any of this sounds like your experience, talk to us for a free, no obligation chat about your Priory Financial claim. We will give you an honest view of whether you have a case, and if you decide to go ahead we work on a no win, no fee basis.
Information on this page is drawn from public records held by the Financial Ombudsman Service, the FCA Register and Companies House. It is factual and neutral, makes no allegation against any named individual, and is not advice. No outcome is promised.
