The Financial Ombudsman Service has published 2 decisions involving The Mortgage Exchange, and neither was upheld. The decisions are public documents, and they set out in the ombudsman’s own words how each complaint was decided and why.
The complaints span 4 December 2024 to 9 May 2025, and concern mortgages. If you are looking into a The Mortgage Exchange claim of your own, or you believe you received mis-sold mortgage advice from the firm, the published record is a useful place to start.
What the decisions say
| Date | Reference | Complaint | Outcome | Decision |
|---|---|---|---|---|
| 4 December 2024 | DRN-5102363 | Mortgages | Not upheld | Read it |
| 9 May 2025 | DRN-5520961 | Mortgages | Not upheld | Read it |
An upheld decision means the ombudsman agreed with that consumer in that individual case. It does not by itself mean any other complaint against the firm will succeed, and every case turns on its own facts.
What to do if you were advised by this firm
The Mortgage Exchange is no longer trading, so a complaint cannot be made to the firm itself. Where an advice firm has gone, the Financial Services Compensation Scheme is the route that deals with claims against it, which is why a The Mortgage Exchange compensation claim would normally be made to the FSCS. If the company was dissolved within the last six years there may also be a claim against the professional indemnity insurance it held at the time.
The practical difficulty with a firm that has closed is evidence. Records become hard to reach, and proving what you were advised to do, and why it was unsuitable, is rarely straightforward on your own. That is a large part of what we do.
We have set out the firm’s full public record, including its Companies House and FCA history, on our The Mortgage Exchange page.
If any of this sounds like your experience, talk to us for a free, no obligation chat about your The Mortgage Exchange claim. We will give you an honest view of whether you have a case, and if you decide to go ahead we work on a no win, no fee basis.
Information on this page is drawn from public records held by the Financial Ombudsman Service, the FCA Register and Companies House. It is factual and neutral, makes no allegation against any named individual, and is not advice. No outcome is promised.
