The Mortgage Matters Partnership
Were you advised by The Mortgage Matters Partnership?
Finding out that money you set aside for the future has not done what you were told it would is unsettling, and wanting to understand why is a reasonable place to start. This page sets out what the public record shows about The Mortgage Matters Partnership, including the decisions the Financial Ombudsman has published about the firm, so you can see the position for yourself.
Financial Ombudsman decisions involving this firm
The Financial Ombudsman Service publishes its final decisions. The Mortgage Matters Partnership appears in 10 published decisions on record, and the ombudsman upheld the complaint in every one.
Each decision below links to the ombudsman’s own published document. The consumer’s name is anonymised by the ombudsman, the business is not.
| Date | Reference | Type of complaint | Outcome | Decision |
|---|---|---|---|---|
| 12 August 2014 | DRN0746615 | Payment protection insurance (PPI) | Upheld | Read the decision |
| 16 February 2018 | DRN8244918 | Payment protection insurance (PPI) | Upheld | Read the decision |
| 20 July 2018 | DRN8151095 | Payment protection insurance (PPI) | Upheld | Read the decision |
| 24 November 2016 | DRN5197691 | Payment protection insurance (PPI) | Upheld | Read the decision |
| 25 May 2018 | DRN5035443 | Payment protection insurance (PPI) | Upheld | Read the decision |
| 26 January 2018 | DRN6730795 | Payment protection insurance (PPI) | Upheld | Read the decision |
| 27 April 2018 | DRN8766594 | Payment protection insurance (PPI) | Upheld | Read the decision |
| 29 March 2018 | DRN8291992 | Payment protection insurance (PPI) | Upheld | Read the decision |
| 7 September 2018 | DRN6041932 | Payment protection insurance (PPI) | Upheld | Read the decision |
| 8 June 2018 | DRN6460939 | Payment protection insurance (PPI) | Upheld | Read the decision |
Source: Financial Ombudsman Service published decisions. An upheld decision means the ombudsman agreed with the consumer in that individual case. It does not by itself mean any other complaint will succeed.
How to claim
Companies House records show that The Mortgage Matters Partnership was dissolved on 30 December 2014, more than six years ago. A complaint can only be made to a firm that still exists, so the ombudsman route is not open, and because the company has been dissolved beyond the usual six year window for restoring it to the register, a claim against the firm’s own professional indemnity insurance is generally no longer realistic either.
That leaves the Financial Services Compensation Scheme, the FSCS, as the route worth pursuing. The FSCS has already declared this firm in default, which means it is accepting claims against it. If you have only recently become aware that something went wrong, that is not unusual and it does not automatically put you out of time.
The practical challenge with a firm that closed years ago is evidence. Records are scattered or gone, and proving what you were advised to do, and why it was unsuitable, is rarely straightforward on your own. That is exactly the sort of work we take on, so it is worth speaking to us before assuming the case cannot be made.
Company background (public record)
The company was incorporated at Companies House on 16 May 2013 under company number 08531446. Its status at Companies House is recorded as dissolved.
Registered office: Grosvenor House, 45 The Downs, Altrincham, Greater Manchester, WA14 2QG, England.
Company timeline (public record)
Key dated events for this firm, drawn from public records. Each entry shows its source.
| Date | Event | Source |
|---|---|---|
| 31 Oct 2004 | Charles Anthony Kleimunt approved by the FCA at the firm | FCA Register |
| 31 Oct 2004 | Jeremy Leigh Kleimut approved by the FCA at the firm | FCA Register |
| 16 May 2013 | Company incorporated | Companies House |
| 16 May 2013 | Charles Anthony Kleimunt appointed director | Companies House |
| 16 May 2013 | Jeremy Leigh Kleimunt appointed director | Companies House |
| 30 Dec 2014 | Company dissolved | Companies House |
| 31 Mar 2022 | FCA status recorded as: No longer authorised | FCA Register |
Who was involved?
The following individuals are listed on public records in connection with the firm. These are matters of public record only and their inclusion does not imply any wrongdoing by any named person.
- Charles Anthony Kleimunt. Listed on the FCA Register as having held CF4 Partner (31/10/2004 to 08/12/2019), Responsible for Insurance Mediation (14/01/2005 to 30/09/2018), CF8 Apportionment and Oversight (31/10/2004 to 31/03/2009), Responsible for Insurance Distribution (01/10/2018 to 31/03/2022) at the firm.
- Jeremy Leigh Kleimut. Listed on the FCA Register as having held CF4 Partner (31/10/2004 to 08/12/2019), SMF27 Partner (09/12/2019 to 31/03/2022) at the firm.
- Jeremy Leigh Kleimunt. Listed at Companies House as director (appointed 2013-05-16).
How can we help?
We take the weight of the claim off your shoulders. We start with a free, no obligation chat, give you an honest early view of whether you have a case, and if you decide to go ahead we work on a no win, no fee basis. We deal with the paperwork and put your claim to the FSCS, so you can get on with your life while we work to recover what you are owed.
How does it work?
It starts with a conversation. We listen to what happened, check who was responsible at the time and look at your paperwork, then explain your options in plain English. If there are grounds, we build the claim and keep you updated at every stage. If we do not think you have a claim, or it is not successful, you do not pay us a penny.
Seek claim advice today
Claims like these can be time sensitive, so it is worth getting an expert view early. Call 0800 041 8359 or make an enquiry and one of our team will come back to you.
NB: the information on this page is drawn from public records held by the FCA Register, Companies House and the Financial Ombudsman Service. It is provided for general information, is factual and neutral, and makes no allegation against any named individual or firm. It is not advice, and no outcome is promised.
Review page sources: FCA Register (FRN 306863) · Companies House (08531446) · FSCS. Public records, provided for transparency.
