The Financial Ombudsman Service has published 10 decisions involving The Mortgage Matters Partnership, and they were all upheld. The decisions are public documents, and they set out in the ombudsman’s own words what went wrong and what the firm was told to do about it.
The complaints span 12 August 2014 to 7 September 2018, and concern payment protection insurance (PPI). If you are looking into a Mortgage Matters claim of your own, or researching how a PPI or mis-sold mortgage complaint against the firm might work, the decisions are a useful place to start.
What the decisions say
| Date | Reference | Complaint | Outcome | Decision |
|---|---|---|---|---|
| 12 August 2014 | DRN0746615 | Payment protection insurance (PPI) | Upheld | Read it |
| 24 November 2016 | DRN5197691 | Payment protection insurance (PPI) | Upheld | Read it |
| 26 January 2018 | DRN6730795 | Payment protection insurance (PPI) | Upheld | Read it |
| 16 February 2018 | DRN8244918 | Payment protection insurance (PPI) | Upheld | Read it |
| 29 March 2018 | DRN8291992 | Payment protection insurance (PPI) | Upheld | Read it |
| 27 April 2018 | DRN8766594 | Payment protection insurance (PPI) | Upheld | Read it |
| 25 May 2018 | DRN5035443 | Payment protection insurance (PPI) | Upheld | Read it |
| 8 June 2018 | DRN6460939 | Payment protection insurance (PPI) | Upheld | Read it |
| 20 July 2018 | DRN8151095 | Payment protection insurance (PPI) | Upheld | Read it |
| 7 September 2018 | DRN6041932 | Payment protection insurance (PPI) | Upheld | Read it |
An upheld decision means the ombudsman agreed with that consumer in that individual case. It does not by itself mean any other complaint against the firm will succeed, and every case turns on its own facts.
What to do if you were advised by this firm
The Mortgage Matters Partnership is no longer trading, so a complaint cannot be made to the firm itself. Where an advice firm has gone, the Financial Services Compensation Scheme is the route that deals with claims against it, which is why a Mortgage Matters compensation claim would normally be made to the FSCS. If the company was dissolved within the last six years there may also be a claim against the professional indemnity insurance it held at the time.
The practical difficulty with a firm that has closed is evidence. Records become hard to reach, and proving what you were advised to do, and why it was unsuitable, is rarely straightforward on your own. That is a large part of what we do.
We have set out the firm’s full public record, including its Companies House and FCA history, on our The Mortgage Matters Partnership page.
If any of this sounds like your experience, talk to us for a free, no obligation chat about your Mortgage Matters claim. We will give you an honest view of whether you have a case, and if you decide to go ahead we work on a no win, no fee basis.
Information on this page is drawn from public records held by the Financial Ombudsman Service, the FCA Register and Companies House. It is factual and neutral, makes no allegation against any named individual, and is not advice. No outcome is promised.
