The Financial Ombudsman Service has published 2 decisions involving Integral Financial Advice Limited, and both were upheld. The decisions are public documents, and they set out in the ombudsman’s own words what went wrong and what the firm was told to do about it.
The complaints span 7 November 2019 to 13 January 2020, and concern investment and pensions. If you are looking into an Integral Financial Advice claim of your own, or you believe you received mis-sold pension or investment advice through a St. James’s Place appointed representative, the decisions are a useful place to start.
The St. James’s Place connection
Integral Financial Advice Limited carried on regulated business as an appointed representative of St. James’s Place Wealth Management, an appointment the FCA Register records as running from 5 November 2015 to present. An appointed representative operates under the licence of a fully authorised principal firm, and it is the principal that holds regulatory responsibility for the regulated activities carried on under that appointment. The decisions above fall inside that period.
This is a matter of public record and is not an allegation against St. James’s Place Wealth Management, which remains an authorised firm.
What the decisions say
| Date | Reference | Complaint | Outcome | Decision |
|---|---|---|---|---|
| 7 November 2019 | DRN2989302 | Investment and pensions | Upheld | Read it |
| 13 January 2020 | DRN1990705 | Investment and pensions | Upheld | Read it |
An upheld decision means the ombudsman agreed with that consumer in that individual case. It does not by itself mean any other complaint against the firm will succeed, and every case turns on its own facts.
What to do if you were advised by this firm
Where a firm is still trading and regulated, the complaint starts with the firm itself. It is only fair that a business is given the chance to put things right, and it has up to eight weeks to give you its final response. If that does not resolve matters, you can take the case to the Financial Ombudsman Service, which is free and independent, and this is how an Integral Financial Advice compensation claim would normally proceed, normally within six months of that final response. Court action is the alternative, but it can be costly, and a claim above £10,000 carries the risk of paying the other side’s costs.
We have set out the firm’s full public record, including its Companies House and FCA history, on our Integral Financial Advice Limited page.
If any of this sounds like your experience, talk to us for a free, no obligation chat about your Integral Financial Advice claim. We will give you an honest view of whether you have a case, and if you decide to go ahead we work on a no win, no fee basis.
Information on this page is drawn from public records held by the Financial Ombudsman Service, the FCA Register and Companies House. It is factual and neutral, makes no allegation against any named individual, and is not advice. No outcome is promised.
