The Financial Ombudsman Service has published a decision involving Trinity Financial Planning Limited, and it was not upheld. The decision is a public document, and it sets out in the ombudsman’s own words how the complaint was decided and why.
The complaint concerned investment and pensions. If you are looking into a Trinity Financial Planning claim of your own, or you believe you received mis-sold pension or investment advice from the firm, the published record is a useful place to start.
The St. James’s Place connection
Trinity Financial Planning Limited carried on regulated business as an appointed representative of St. James’s Place Wealth Management, an appointment the FCA Register records as running from 25 September 2012 to 3 March 2020. An appointed representative operates under the licence of a fully authorised principal firm, and it is the principal that holds regulatory responsibility for the regulated activities carried on under that appointment. The decisions above fall inside that period.
This is a matter of public record and is not an allegation against St. James’s Place Wealth Management, which remains an authorised firm.
What the decision says
| Date | Reference | Complaint | Outcome | Decision |
|---|---|---|---|---|
| 11 December 2014 | DRN3225171 | Investment and pensions | Not upheld | Read it |
An upheld decision means the ombudsman agreed with that consumer in that individual case. It does not by itself mean any other complaint against the firm will succeed, and every case turns on its own facts.
What to do if you were advised by this firm
Trinity Financial Planning Limited is no longer trading, so a complaint cannot be made to the firm itself. Where an advice firm has gone, the Financial Services Compensation Scheme is the route that deals with claims against it, which is why a Trinity Financial Planning compensation claim would normally be made to the FSCS. If the company was dissolved within the last six years there may also be a claim against the professional indemnity insurance it held at the time.
The practical difficulty with a firm that has closed is evidence. Records become hard to reach, and proving what you were advised to do, and why it was unsuitable, is rarely straightforward on your own. That is a large part of what we do.
We have set out the firm’s full public record, including its Companies House and FCA history, on our Trinity Financial Planning Limited page.
If any of this sounds like your experience, talk to us for a free, no obligation chat about your Trinity Financial Planning claim. We will give you an honest view of whether you have a case, and if you decide to go ahead we work on a no win, no fee basis.
Information on this page is drawn from public records held by the Financial Ombudsman Service, the FCA Register and Companies House. It is factual and neutral, makes no allegation against any named individual, and is not advice. No outcome is promised.
